Aero K 에어로케이

Traveling with Pets

Service Routes

Domestic
- Can be carried on-board (cannot be in checked baggage)

International
- Can be carried on-board (cannot be in checked baggage)
* For international flights, pets may not be allowed to board according to the destination country's regulations. Each country has different animal import regulations, so be sure to check before you travel.

Service standard

Type of companion animals
- Dogs, cats, and birds over 8 weeks old (animals such as reptiles, rodents (hamsters, squirrels, etc.) cannot be carried)

Allowable weight
- The total weight including the cage shall be within 10kg

Allowed number of pet
- One pet per adult passenger over age of 18. Two pets can be carried in one cage, if corresponds to condition 1) & 2) below
1) A pair of puppies, cats, or birds between 8 weeks and 6 months old (different types of pets cannot be carried in one cage)
2) Mother and young puppies or kittens aged 8 weeks to 6 months

Cage Requirements for Transport
- The cage must have dimensions of no larger than 43cm in width, 46cm in height, and 21cm in depth to fit under the aircraft seat.
- The cage should provide sufficient space for the pet to move comfortably without any discomfort.
- The cage must have ventilation holes and be waterproof.
- It should have a locking mechanism and be easily opened from the outside in case of an emergency.
- For birds, a separate cage made of metal must be prepared, and the exterior of the cage should be covered with an opaque cloth during transportation.

Cases Where Transportation is Restricted

Transportation is not permitted if it is restricted by the regulations and laws of the destination country or city.

Transportation is not allowed if it exceeds the permitted number of pets per aircraft

If the transportation cage does not meet the required standards, transportation is not possible

Pets that are under 8 weeks old or have been administered tranquilizers/sedatives are not eligible for transportation

Pets that are classified as fighting dogs, aggressive dog breeds, venomous animals, animals with strong odors, and pregnant females, as specified in the Enforcement Rules of the Animal Protection Act, are not allowed to be transported.
[Under “Chapter 1: General Provisions“ of the Animal Protection Act, Article 2(5) defines “aggressive dogs“ as follows:]
a. Dogs such as Tosas, Pit Bull Terriers, Rottweilers, etc., which are dogs that may pose a risk to human life, body, or other animals as designated by the Ministry of Agriculture, Food and Rural Affairs.
b. Dogs designated as aggressive dogs by mayors/governors in accordance with Article 24(3) due to their potential risk to human life, body, or other animals.

Service Application Process

Step 1
- Check the routes and transportation regulations for pet-inclusive services.
- Since the number of pets allowed per aircraft is limited, it is recommended to apply in advance. (On-site application at the counter on the day of travel is possible, but transportation may be unavailable depending on the situation).
- For international flights, make sure to check the quarantine standards of the destination country. (There may be additional documents required by the government agency of the destination country, so thorough verification in advance is necessary)
*If the destination is Japan, you will need a quarantine certificate issued by the National Institute of Animal Health, which takes at least 14 days to obtain. Therefore, thorough preparation in advance is necessary.

Setp 2
- Contact the customer center (1899-2299) and apply for the service along with the purchase of the airline ticket at least 24 hours before the departure time. Receive confirmation

Step 3
- Present the required documents and complete the check-in process at the check-in counter
- Verify the transportation cage and its weight, and make the payment for the service fee

Service Fees

Domestic Flights: Per service segment (per person, one-way), KRW 20,000

International Flights: Per service segment (per person, one-way), KRW 100,000 (JPY10,000/TWD3,000/USD100)

Check regulations

Please Note

Pet services cancellation/refund are not available after purchase. However, refund is available if you cancel along with flight ticket up to 24 hours before departure.

When traveling with a pet, emergency exit rows and front rows (rows 1 to 6) are not available for pet assignment.

When making a reservation for a pet, please make sure to designate a window seat (at an additional cost) through the customer center.

If the transportation of pets is prohibited by the regulations of the destination country due to commercial purposes such as sale, adoption, breeding, events, research, etc., the cost of return transportation and any other expenses will be borne by the customer.

Only water, and not food, can be provided during the flight.

On the day of departure, you must fill out a pet transportation agreement at the check-in counter.